Refund policy

Return and Refund Policy

We want you to feel confident when purchasing from Lakkira.

Change of mind  
Due to the nature of our products, we do not accept returns or exchanges for opened, used, or unsealed fragrance products, refills, or scenting systems. This ensures product quality, hygiene, and consistency for all customers.

Unopened products  
If you wish to return an unopened product, please contact us within 7 days of delivery. Return requests are subject to approval. Items must be unused, in their original packaging, and in resaleable condition.

Faulty or damaged items  
Please inspect your order upon delivery. If your item arrives damaged, faulty, or incorrect, contact us within 48 hours with your order number and clear photos of the item and packaging. Once assessed, we will offer a replacement, store credit, or refund where appropriate.

Return shipping  
Customers are responsible for return shipping costs unless the item is confirmed to be faulty, damaged, or sent in error.

Non-returnable items  
Opened fragrance products, opened refills, used items, sale items, and gift cards cannot be returned.

Refunds  
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Subscriptions  
Subscription orders can be skipped, paused, or cancelled at any time prior to the next billing date via your account portal. Once a subscription order has been processed, it cannot be cancelled or refunded except where required under Australian Consumer Law.

Australian Consumer Law  
Nothing in this policy excludes or limits your rights under Australian Consumer Law.